Usability testing assesses the software's usefulness, the user's understanding, learning curve, and user interaction with the software. It also examines its appearance and adherence to standards. You can use specific automated tools to identify usability problems. The primary goal of usability testing is to improve the user experience and the software's usefulness.
Usability Testing Methods
Below are some usability testing techniques that evaluates the quality of data and user experience:
Assess the software's efficiency
Evaluate the user's satisfaction levels
Evaluate software features and characteristics
Assess both quantitative and qualitative data
Identify user interface and user experience (UI/UX) issues
Examples of Usability Issues
One of the most crucial areas in usability testing is the UI/UX.
Below are some UI/UX issues that you must pay attention to:
Search options that overly clutter the screen
Search features that lack functionality
Confusing and overcrowded search filters
Difficulty in locating elements such as buttons and sub-menu options
Lack of visibility of tabs such as product, search, and content tabs
Navigation mistakes
These are crucial that should be resolved in a timely manner.
References: Avdela, F. & Parisi, S. (2023). Usability testing and redesign of a mobile application for real estate. Athens, Greece. ACM, New York, NY, USA. Black, R., Van Veenendaal, E., & Graham, D. (2012) (3rd Edition). Foundations of Software Testing. ISTQB Certification. Delhi, India. Cengage Learning.
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